Celebrating the grand opening of the Delamar West Hartford Tuesday, hotel staff showed some of the amenities available at the town's first luxury hotel.
"We opened officially on Sept. 1st and the feedback from the guests has been amazing," General Manager Daniel Coggins said. "They're thrilled with the space and the uniqueness of the space as well. It's not your typical hotel."
Coggins said since opening, "weekends have been strong, and midweek, we're building that business as well."
Coggins said, of the 114 rooms, the hotel is averaging between 30 and 40 rooms booked each week.
"It's good for a brand new hotel," Coggins said. "To open that strong is pretty good."
Walking through the first two floors of the six-floor hotel Tuesday morning, staff showed a deluxe terrace king room and a junior one-bedroom suite as well as the hotel's restaurant Artisan and a breakfast area. The spa on the second floor is set to open in October, Coggins said, as is Bob Dinucci's Lane & Lenge Florist and Bob DeGemmis' Connecticut Custom Clothing Company located on the first floor.
The 114-room hotel offers guests a complimentary glass of champagne or water at check-in, valet parking, chauffeured transportation within a 5-mile radius, a nightly turn-down service and an electric vehicle charging station and other amenities.
Rooms vary in size, from the 375-square-foot deluxe king room to a 1,300-square-foot two-bedroom presidential terrace suite, according to the website. Stays range from $239 a night to $409 a night, according to the website.
Throughout the hotel, artwork from the New Britain Museum of American Art is on display.
"We have these beautiful art pieces throughout the space, the restaurant, the dining area is very unique, particularly the outside dining within the garden area as well," Coggins said.
Coggins has worked with Greenwich hospitality the last 10 of his 20 years in the hospitality field. He has watched the Delamar West Hartford build from the ground up.
"Its been amazing, it's been a very good experience to see all the people that come together to make this beautiful hotel," Coggins said. "When you see the very beginning stages and it's just a steel structure, and can see through the building, to sort of see to the very end now the finishing touches that have been put in, it's been a great experience."
Day-to-day, Coggins oversees the Delamar West Hartford with a focus on training. When the hotel is fully up and running, there will be 120 people working.
"One of the unique aspects of the hotels that we run is the attentive service and the genuine, warm hospitality that we offer," Coggins said. "That takes a lot of training. When you open a new hotel, you need to bring that culture from the other hotels that we run and train them, bring them up to speed. That's the focus right now is getting that right. We have an amazing team and I'm very confident that we'll be able to deliver on that goal."
Before a ribbon-cutting ceremony Tuesday night, Gov. Dannel P. Malloy, Lt. Gov. Nancy Wyman, West Hartford Mayor Shari Cantor and Charles Mallory, founder and CEO of Greenwich Hospitality Group spoke.
"If you are not familiar with the Delamar brand, it is probably the best brand in the state of Connecticut with some great locations, now in the great community that it should be in, West Hartford, and not so far from the Hartford border as well," Malloy said.
Wyman said the town should be proud to be home to the new luxury hotel: "They wouldn't come here if you didn't show them the leadership," she said.
Cantor said the hotel was a "vision and plan of many people," and that without Blue Back Square, she doesn't think the hotel would have been constructed either.
The hotel group did not receive town or state funding to build, Mallory said.
Mallory said that after agreeing to build the hotel in partnership with the town, there were a number of hurdles to overcome, including a pause in construction when an endangered bird nested in a tree on the property, a large quantity of soil that was not environmentally friendly and had to be removed, and, most recently, when carpets and furniture earmarked for the hotel were stolen from a New Jersey warehouse last month.
"The result you see today, I hope you are as pleased with as I am," Mallory said. "This is your hotel."