Verizon refunds customers up to $15 million and that works out to $2 - 6 each customer
What was the problem?
- certain Verizon flip phones would go to the web browser and that would incur charges.
- This would happen to customers who didn't have a data plan.
- Sometimes even just pressing the back button on a phone would incur charges.
What would happen if they complained
- Customers said if you tried to cancel, you were charged $1.99 for Internet access, according to the complaints.
- And when customers talked to Verizon about the charge, the company often refused to reverse the charges or discouraged them from blocking the data service on their phones.
- The NY Times and The Cleveland Plain Dealer in addition to other media investigated
- Verizon decided to refund customers before the FCC forced them to do it.
How do the customers get their refund?
- Current customers will get their refund this month or next in their bill
- If you are no longer a Verizon customer, you'll get a check in the mail.
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