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McDonald's deal with French tech firm to boost digital strategy could bring 600 jobs

McDonald's has inked a multiyear deal with French technology consulting company Capgemini Group to speed up its digital innovation and improve customer experience. The deal also will bring as many as 600 new jobs to the area.

McDonald's has put technology at the top of its priority list over the past year, investing in its "Experience of the Future" model, which includes installing order kiosks and Bluetooth-enabled table service. The fast-food giant also is rolling out mobile ordering, curbside check-in and a delivery partnership with UberEats.

McDonald's lost its first chief digital officer, Atif Rafiq, to Volvo last year, and said at the time that his "departure provides an opportunity to further align our structure as we accelerate the digital experience our customers want."

Capgemini, which has an existing Chicago office on West Wacker Drive, said it will open a new Global Digital Retail Center here to bring in support staff for the partnership and allow it to grow its North American operations.

Capgemini has about 1,600 workers in the Chicago area and said it will add 400 to 600 workers as part of the center opening. About 100 McDonald's tech workers will become Capgemini employees as part of the deal.

sbomkamp@chicagotribune.com

Twitter @SamWillTravel

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