Technically, Condelles is correct. Acme has been set up as a limited liability company so that, say, if hundreds of people sued the company for misdiagnosed dishwashers the company's liability would be limited to its assets.
An LLC's owners are called "members." State records list Condelles as Acme's only member, which makes him the businesses' de facto owner.
So Condelles dispatched office administrator Anne Marks to respond to questions about Orcutt's experience.
Marks says all Bosch dishwashers purchased from 2005 to 2008 had defective control boards or pumps. Bosch recalled certain models, she says, and "after the announcement we started servicing 10 to 20 boards and pumps under warranty a day."
It got so bad, says Marks, that Acme technicians sometimes would have to replace a new board five minutes after installing it because it, too, was defective.
"Unfortunately," she says, "Bosch has had a bad run with dishwashers and the parts in them."
That explains why Orcutt's dishwasher failed but not what happened with the repair. Marks says Orcutt did not get an immediate response from Acme because of holiday staffing shortages. Acme, which guarantees all work for up to 90 days, did schedule a return visit for early January before discovering Orcutt stopped payment on the check.
"At that point," she says, "we explained to Mrs. Orcutt that we could not come back out unless the job was paid for ahead of time. This follow-up call was considered a guarantee recheck under our company's warranty, not Bosch's. If not paid for to being with, there is no guarantee."
Orcutt eventually called Acme and offered to pay if someone fixed her dishwasher. When she was told Acme did not guarantee its work unless it was paid for, she called Bosch.
The manufacturer referred her to another authorized repair service and paid the expenses. Yet after five visits and multiple replacement parts, the dishwasher still didn't work.
"I must have made at least 20 calls to Bosch expressing my dilemma," Orcutt said. "I was totally disgusted at this point and begged them to send their own Bosch repair person."
Bosch agreed and sent another technician, who, on the third visit, discovered a tiny hole in the dishwasher's steel lining. He declared the dishwasher defective.
"Seven months and a boatload of anxiety," she says, "I received a new Bosch dishwasher."
Then came the collection notice. With Acme and Orcutt in a stalemate, TBL contacted Bosch. Orcutt, perhaps not surprisingly, was a familiar name at company headquarters.
"This is a complex story that spans over a long period of time," says Bosch spokeswoman Lore McKenna. "Bosch would like to assist Ms. Orcutt with her outstanding bill of $287.21 for the check that she stopped payment on and we will reach out to Ms. Orcutt to assist her."
Orcutt soon had the payment, then wrote a check for the same amount to the collection agency.
TBL was awaiting his invitation to the Orcutt-Acme group hug, but that apparently won't happen. Orcutt moved to Massachusetts earlier this month, leaving behind Kensington and her beautiful new Bosch dishwasher.
"But," she says, "it's nice to see this whole fiasco come to a close."