Auto dealers

Good times for auto dealerships' service departments may be only in their rear-view mirrors, according to a report from J.D. Power & Associates. Above, a reflection of Bill Hatfield, owner of Hatfield Buick GMC in Redlands, in May.

( Gary Friedman / Los Angeles Times / May 15, 2009 )

Good times for auto dealerships' service departments may be only in their rear-view mirrors, according to a report from J.D. Power & Associates. Above, a reflection of Bill Hatfield, owner of Hatfield Buick GMC in Redlands, in May.

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