ABT Electronics

Human resources manager Jennifer Guzman works out with co-Presidents Bill, center, and Jon Abt at the Glenview Electronics store. "We're really looking for someone who is honestly just friendly," Guzman said of a hiring process largely driven by word-of-mouth referrals from employees and a "character group interview" with a small group of managers. "No matter if it's sales, customer service, human resources -- if we don't think don't they can provide to top level of customer service, then it's not a good fit for us."

( Michael Tercha/Tribune / November 12, 2012 )

Human resources manager Jennifer Guzman works out with co-Presidents Bill, center, and Jon Abt at the Glenview Electronics store. "We're really looking for someone who is honestly just friendly," Guzman said of a hiring process largely driven by word-of-mouth referrals from employees and a "character group interview" with a small group of managers. "No matter if it's sales, customer service, human resources -- if we don't think don't they can provide to top level of customer service, then it's not a good fit for us."

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