Who are your customers?
A. Mike Heinz: Ninety-five percent of our customers are churches while the other five percent are religious product dealers and individuals. We ship our products all over the United States and overseas. Our most famous customer is probably Mother Angelica, the founder of the EWTN Catholic television channel. You can see our candles burning in the background on several EWTN shows. She has been using our candles since the 1960s.
We also ship candles to North American College in Vatican City, Italy. Father James P. Morgan, originally from Ipswich, studied at the college and convinced the college administration to burn pure beeswax candles from Lux Candle Co. It is kind of cool to think our candles are burning right next to the Vatican where the pope resides.
Q. Tell us about your candles.
A. We manufacture 100 percent beeswax candles. There are only a handful of businesses left that make 100 percent beeswax candles. The wax is a by-product of honey, so it's an all natural product. There are no scents, oils or petroleum products added.
Q. Where do you get your wax?
A. We buy it from Adee Honey Farms in Roscoe. We purchase about 25,000 pounds a year. Adee can supply all of it. It is very comforting to have a large beeswax supplier 15 miles from our door. The quality of Adee beeswax is second to none, and quality is very important to us.
Q. Do you have a specialty?
A. All of our candles are handmade. There are no extruding machines. We hand-pour, hand-dip and hand-cut all our candles and hand-pack orders.
Q. How many employees to you have?
A. We have four full-time workers — the three owners plus Lynette Heinz. We do hire some part-time workers throughout the year.
Q. What are you most proud of?
A. This business started as a dream of Father Frederick Bormann and Theresa Heinz (the owners' great-aunt) to manufacture quality candled for use on church altars. After 80 years, Lux Candle Co. is still manufacturing the fine quality candles that inspired Father Bormann. There is a lot of competition out there for the candle business, but we are still standing.
Q. What's the greatest compliment your business has ever received?
A. That the quality of our workmanship and customer service is outstanding.
Q. What advice would you give someone who wants to start a
A. To take pride in what you are offering to the public and remember to treat your customers with respect.
Q. Goals for the future?
A. To expand our customer base and increase sales. With the social media available today, advertising is a lot easier than it was years ago.
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