Government officials claim they are working around the clock to fix the problems with signing into the health care exchanges. Really? What were they doing while they were developing and testing the system?
Maryland, like a lot of states, has a history of poor performance when it comes to the development and implementation of statewide systems that support social safety net programs. The problems generally result from poor government project management and over-reliance on the ability of private sector vendors to perform without effective oversight.
The private sector vendors that develop these systems have a record of missing deadlines, over expenditures and poor systems development. You would think that at the federal and state levels this poor performance record would have alerted those responsible to the need for heightened management oversight of the systems that support this vital program. Given the efforts to undermine the Affordable Care Act and even repeal it, there is no excuse for allowing these failures.
Joseph Costa, Baltimore